How do you ensure the people you have hired will hold themselves accountable? whether it's for a sales role, or any other role within your organization, how do you ensure accountability?
These are questions that continually come up in the executive coaching sessions we lead. In reality, they are all variations on one critical underlying question—a question sales leaders and all leaders need to address before they try to take on any other questions: How do we create and support an accountable working culture?
For many people, an accountable working culture is one of those things that, in the back of their mind, they know they want and need, but they have a hard time making it an everyday reality, or even defining what it means in practical terms. So let’s start here:
What do we mean when we use the word accountability?